Refund policy

Return & Refund Policy

At Meora Fragrances, we want you to be satisfied with your purchase. We accept return requests within 14 days of delivery.

To be eligible for a return, the fragrance must be unused, unopened, and in its original sealed packaging, with all original labels and packaging intact. Products that have been opened, sprayed, tested, used, altered, or damaged after delivery cannot be returned for change-of-mind reasons.

Damaged, defective, or incorrect orders

Please inspect your order when it arrives. If your item arrives damaged, defective, leaking, or you receive the wrong product, contact us as soon as possible at meorafragrances@gmail.com with your order number and photos of the item and packaging. We will review the issue and, where appropriate, arrange a replacement or refund.

Return shipping

For eligible change-of-mind returns, customers are responsible for applicable return shipping costs. If the return is due to an error by Meora Fragrances or an eligible damaged/defective item, we will provide appropriate return or resolution instructions.

Refunds

Once an eligible return is received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to process the refund.

Exceptions

Gift cards, final-sale items, and products that have been opened or used are not eligible for change-of-mind returns, except where required by applicable law.

To request a return or for questions about an order, contact meorafragrances@gmail.com before sending anything back.

This policy does not limit any rights or remedies available to consumers under applicable Canadian law.